Privacy policy

Last updated December 2021

 

Your privacy is of the highest importance to us at ROMY.

We are a private limited company registered in England and Wales under company number 13574208, and our registered office address is SG House, 6 St Cross Road, Winchester, SO23 9HX (“we”, “us” or “ROMY”).

In line with our obligations under the EU law retained version of the General Data Protection Regulation (2016/679) (“UK GDPR”) and the UK Data Protection Act 2018 (“Data Protection Legislation”), we have set out below why we need to collect data from you, the type of data we hold about you and how we use it.

When do we collect personal information

We collect your personal information when you visit our website available at romystore.co.uk (‘”website”), purchase something from us, contact us, subscribe to our mailing list, enter competitions, contact us via social media and review products and services. We only use your data for this specific reason. We do not share your information with anybody else, unless required to do so by law.

What personal information do we collect

We collect some basic information from you when you visit our website, including your IP address, time zone, browser ID, operating system, browsing activity on our website and other information about how you interact with our website. When we do this ROMY is known as the 'Controller' of your personal information. The purpose of collection and use of this Personal Information is for marketing purposes. The lawful basis is performance of a contract (i.e. to give you access to the service our website provides).

We collect this information via log files that track actions on the website, electronic files that record information about how you browse the website, cookies and other tracking technology.

When you attempt or make a purchase through the website, we collect certain information from you including your name, billing address, shipping address, email address, telephone number and payment information. The purpose for the collection and use of this Personal Information is for the provision of goods. The lawful basis is the performance of a contract.

If you do not give us this information, you will be unable to purchase goods from us.

How & why we use your personal information

We only use your personal information in accordance with the Data Protection Legislation and are committed to protecting your privacy. 

We may use your data in a number of ways:

• Name, email address, telephone number and delivery address: To provide you with the products and services you have purchased from us so we can fulfil our contractual obligations to you. In order for your purchase to be delivered, we will share your name and address details with our delivery provider. The purpose for the collection and use of this Personal Information is for the provision of goods. The lawful basis is the performance of a contract.
• Name, email address and telephone number To manage any questions related to your purchase in the event of any queries. The purpose is to provide you with information relating to your purchase. The lawful basis is the performance of a contract.
• Name and email address: To contact you regarding any surveys or feedback which helps us improve our service to you or to contact you with marketing information via email about our content, products and services. Marketing emails will only be sent if you have consented to join our mailing list or have not opted out of receiving our marketing material. You may opt out of our marketing material by contacting us or by clicking the link to unsubscribe on our marketing emails. The purpose of collection and use of this of this information is for direct marketing. The lawful basis is our legitimate interest to present relevant content, products and offers to you.
• Name and email address: To contact you about information such as updates required by law, important product warranty or recall information. The purpose and lawful basis for collection and use of this information is legal compliance.

Sharing your personal information

We share your personal information with third parties to help us use your personal information, as described above. For example, we use Shopify to power our online store and you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We also use Google Analytics to help us understand how our customers use the website and you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

The purpose of the collection and use of analytics data is marketing. The lawful basis is our legitimate interest to present relevant content, products and offers to you.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a court order, search warrant or other lawful request for information we receive, or to otherwise protect our rights. If we want to sell our business, or our company, we can disclose it to the potential buyer, we can disclose it to other businesses in our group, as defined in the UK Companies Act 2006, or we can exchange information with others to protect against fraud or credit risks. 

We may contract with third parties/subcontractors to supply our goods and services to you on our behalf. These include cloud services used to send emails and technology providers that assist in providing our Services to you. The purpose for sharing this Personal Information is for the provision of goods and services. The lawful basis is our legitimate interest.

If any of your personal data is shared with a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described in this policy. 

Your rights

You have the right to be informed about how your personal information is being used, to access the personal information we hold about you and to ask that your persona information be corrected, updated or deleted. You may exercise your rights of access, rectification, cancellation and opposition by contacting us by email at hello@romystore.co.uk with the subject 'PRIVACY' and we will be happy to help.

How do we keep your personal information

We will keep your information for as long as is needed to be able to provide the services you have requested to you, or for as long as is necessary to provide additional support.

If necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after it is no longer needed to provide the services to you.

What happens when we link to other websites

This policy only relates to our website. We might have links on our website to other websites, and these websites will have their own terms and conditions and privacy policies. You should check those privacy policies before providing your personal data to those websites.

Please note that our terms and conditions and our policies will not apply to other websites that you get to via a link from our website. We have no control over how your data is collected, stored or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them. 

Complaints

If for any reason you feel we have mis-handled your data or are unhappy with any of our responses to your requests, you have the right to complain to the Information Commissioner’s Office (ICO). You can contact them by telephone on 0303 123 1113 or via their website: www.ico.org.uk. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Cookies

We use cookies when you visit our website. Cookies are small text files with information on your navigation in this website, whose principal objective is to improve your experience. Here you’ll find full information on the cookies that we use, their purpose and other information of interest.

For more information about cookies please visit www.allaboutcookies.org

What Cookies We Use

The list below shows the types cookies used by this website, together with information on their purpose, duration and management (proprietary and by third parties) of each one of them. There are four main types of cookies:

• Site functionality cookies: They allow you to navigate the website and use our features, such as “Add to Cart”.
• Site analytics cookies: They allow us to measure and analyse how our customers use the website, to improve both its functionality and your shopping experience.
• Customer preference cookies: When you are browsing or shopping on our website, these cookies will remember your details or preferences (like your language or location), so we can make your shopping experience as seamless as possible, and more personal to you.
• Targeting or advertising cookies: They are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.

What Cookies We Do Not Use

We do not store sensitive personal information, such as your name and address, in the cookies we use.

Who uses the information stored in Cookies?

The information stored in the Cookies from our website is used exclusively by us, except for those identified below as “third-party cookies”, which are used and managed by external entities to provide services requested by us to improve our services and the experience of the user when browsing our website. The main services for which these “third-party cookies” are used are to obtain access statistics and to guarantee the payment transactions that are carried out. 

The purpose of collecting and using this Personal Information in this way is for marketing so that we can study how browsers use our website, in order to improve and develop the services we provide, and better inform our marketing strategies. The lawful basis is performance of a contract (i.e. to give you access to the service our website provides).

How can I avoid using Cookies on this website?

If you prefer to avoid the use of Cookies on this page, taking into account there will be limitations on your ability to use our website, first you must disable the use of Cookies in your browser and then delete the Cookies saved in your browser associated with this website. You may use this option for preventing the use of Cookies at any time. 

By using our website, you agree to us placing these sorts of cookies on your device and accessing them when you visit the website in the future. If you want to delete any cookies that are already on your computer, the Help section in your browser should provide instructions on how to locate the file or directory that stores cookies. Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our website.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.